Tessera has completed the development of a digital assistant for EFEPAE, aimed at enhancing the user experience and improving access to information
Following the implementation of the official website efepae.gr, Tessera proceeded with the development of a specialized digital assistant, which was integrated into the site.
It is an artificial intelligence (AI) tool that allows visitors to submit questions and receive immediate answers about available programs, drawing information from the organization’s official documents, such as calls for proposals, decisions, frequently asked questions, etc.
In the initial phase of implementation, the system covers up to 20 EFEPAE actions and programs, with the possibility of expansion in subsequent stages.
Business support actions are accompanied by a large volume of information and detailed documentation, which often generate questions for visitors.
Therefore, it was deemed necessary to create a tool that would provide interested parties with clear and reliable information regarding:
For the development of the AI chatbot, EFEPAE’s available content was organized and structured into a knowledge base, enabling the system to rapidly identify relevant information and provide clear answers.
Indicatively, some of the key features of the digital assistant include:
The digital assistant enhances the experience of visitors to the EFEPAE website by providing immediate access to information on available actions and programs. In this way, it more effectively supports the information needs of investors, businesses, and consultants.
The implementation represents another step in the organization’s digital transformation, leveraging modern technologies to improve communication with the public.
