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New project on On-Call Duties and Work Shifts under the “Research-Innovate” programme

December 16, 2025

Our new proposal for the development of intelligent software for on-call duties and work shifts, and their optimisation through advanced algorithms and big data analytics, has been approved for funding.

Tessera has secured funding for the second time through the “Research-Innovate” Action of the “Competitiveness 2021-2027” programme. Our new research proposal, entitled “Smart Software for the Optimization of On-Call Duties and Work Shifts through Advanced Algorithms and Big Data Analytics” and acronym “SmartShift“, has been approved and is now moving into the implementation phase.

The previous project under the “Research–Innovate” Action, titled ‘Innovative Digital System for Hypoglycemia Prediction and Diabetes Self-Management Using Artificial Intelligence Technologies,’ has been under implementation since July 2025.

The project, with the code EKPAR01-0061633 and a duration of 24 months, concerns the development of an innovative application for on-call and shift scheduling , designed to meet the needs of organizations and businesses that operate with shift-based systems.

The platform under development will consist of a web application, a stand-alone desktop application and an intelligent virtual assistant (chatbot), and will be aimed at businesses and organizations that operate on rotating shifts and/or 24/7, where continuous staffing and uninterrupted operation are required.

Indicative types of such entities include:

  • Hospitals, clinics and healthcare units
  • Pharmacies and Pharmaceutical Associations
  • Industries and factories
  • Logistics companies, warehouses and distribution centers
  • Retail chains and supermarkets
  • Hotel and hospitality businesses

Additionally, shift management software is used in call centers, security or emergency services, as well as in any large organization that needs to coordinate staff across multiple shifts and locations. In short, our solution targets any business where the proper allocation of human resources by hour and by day is critical for smooth, safe and efficient operation.

With the new system, we aim at a complete upgrade of the scheduling process ensuring:

  • Easy and fast calculation of work shifts
  • Improved citizen service through the virtual assistant
  • A fair, balanced and functional schedule for employees
  • A user-friendly and efficient management environment for administrators

The development of the application with the acronym SmartShift will leverage advanced optimization algorithms, Big Data technologies, and artificial intelligence and machine learning tools, thereby creating a system that dynamically adapts to changing needs and conditions.

The goal behind Tessera’s innovation is to create intelligent software that solves real-world challenges for organizations and businesses and contributes to the modernization of their operations.

The Action falls under Priority 1 “Strengthening Research and Innovation” of the “Competitiveness” Programme and, more specifically, under the Specific Objective “Development and strengthening of research and innovation capacities and the uptake of advanced technologies (ERDF)”, and is implemented by the Special Managing Authority for Actions in the fields of Research and Innovation (EYDE EK).

The project “Smart Software for the Optimization of On-Call Duties and Work Shifts through Advanced Algorithms and Big Data Analytics” is implemented under the “Research – Create – Innovate” Action and is co-funded by Greece and the European Union (European Regional Development Fund – ERDF) through the NSRF 2021–2027.

Research-Innovate Action
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The business was co-funded by the European Union and National Resources under the action of the “Central Macedonia” programme of the 2021-2027 National Strategic Framework (NSRF), “Investment Schemes for Innovation”.
The project aims to create an innovative platform for monitoring patients and athletes with cardiovascular diseases.

The project budget amounts to €265.060, with a public expenditure of €228.958.