4myCity for Municipality of Lefkada: The smart platform for immediate submission of applications

The Municipality of Lefkada takes a decisive step towards digital transformation, by choosing the integrated platform 4myCity for the immediate management and resolution of everyday issues. The app was designed and developed by Tessera, with the aim of improving the communication between the Municipality and the citizens.

What is 4myCity;

4myCity is an advanced electronic system for recording and tracking citizen requests, available in web and mobile app (iOS & Android). Through the platform, every citizen or visitor of the Municipality of Lefkada can report issues they track – from damaged lighting to maintenance or sanitation issues – and be kept informed about the progress of their resolution.

How it works;

The process of request submission is simple and takes less than a minute. It is described in the steps below:

1. Selection of the category of the issue
2. Location specification (automatically through the map or by address)
3. Photo attachment (optional)
4. Request submission

The system automatically routes the request to the appropriate department of the Municipality and the user is notified via email about its progress. There is also an option to add additional comments or information to assist the Municipality’s services.

Why is it useful;

With 4myCity:

• The Municipality gains an immediate insight into the daily lives of the citizens
• The citizens actively participate and their voice is empowered
• The efficiency and transparency of municipal administration are improved
• Useful statistical data are recorded for analysis and strategic design

What problems does it address?

The app covers a wide range of reports, such as:

• City lighting, cleanliness, waste, garbage bins
• Playgrounds, common areas , stray animals
• Πράσινο, οδοποιία, αθλητικές εγκαταστάσεις, κοιμητήρια

How do I get access;

The users can use the app:

• Through the Web: https://4mycity.lefkada.gov.gr
• On Android devices: Download from Google Play
• On iOS devices: Download from App Store

The power of technology at the service of municipalities

The adoption of 4myCity by the Municipality of Lefkada proves the commitment of the local administration for a more functional, open and participatory municipality. We, at Tessera Multimedia, continue to develop solutions that bring technology closer to the citizen and strengthen the modern role of the local governance.